An optimally running ICT helpdesk is an enrichment for every company, but with a functional support desk you go a step further. Not the technical support of the software, but that functional help in using Office 365 supports your employees in their communication and collaboration. Questions about specific functions are answered remotely, but new digital work routines are also discussed. We send short explanations or documentation and on request the experts of the support desk (if in-house) also visit the workplace. We secure knowledge by setting up FAQs.